These Terms of Use (“Terms”) govern access to and use of OneCityESwebsites, staff portals, customer portals, mobile applications, and related services (collectively, the “Services”) provided by OneCityES. By accessing or using the Services, you agree to these Terms.
Eligibility and accounts
The Services are provided to municipalities, utilities, and their authorized employees, contractors, and customers. You must use credentials issued or approved by your organization. You are responsible for maintaining the confidentiality of your login methods and for all activity under your account.
Acceptable use
You agree not to:
- Use the Services for any unlawful purpose or in violation of applicable regulations.
- Attempt to gain unauthorized access to systems, accounts, or data belonging to other users or cities.
- Interfere with or disrupt the integrity, security, or performance of the Services.
- Upload malicious code, scrape data without authorization, or reverse engineer the platform except as permitted by law.
- Misrepresent your identity, affiliation, or authority when submitting requests or communications.
Customer portal use
Customer portal access is limited to account holders and authorized contacts of participating utilities. Information displayed in the portal is provided by your city or utility. Billing, service, and account actions are subject to your utility's policies and applicable municipal rules.
Staff and municipal use
Municipal and utility organizations are responsible for configuring roles, permissions, and workflows within their tenant environment. OneCityES provides the platform; participating organizations control operational data entry, approvals, and public-facing communications unless otherwise agreed in writing.
Intellectual property
The Services, including software, branding, documentation, and design, are owned by OneCityES or its licensors and are protected by intellectual property laws. These Terms do not grant you ownership of the Services — only a limited right to use them as authorized by your organization and these Terms.
Service availability
We strive for reliable, secure operation but do not guarantee uninterrupted or error-free service. Scheduled maintenance, upgrades, and events outside our reasonable control may affect availability. Features may be added, modified, or retired as the platform evolves.
Disclaimer of warranties
To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the extent permitted by law, OneCityES and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the Services. Our aggregate liability for claims relating to the Services is limited to the amount paid by your organization for the Services in the twelve months preceding the claim, or one hundred U.S. dollars if no fees apply, whichever is greater.
Termination
We or your organization may suspend or terminate access to the Services for security, policy, or contractual reasons. Provisions that by their nature should survive termination — including acceptable use, intellectual property, disclaimers, and limitations of liability — will survive.
Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where mandatory local law applies to consumer rights in your jurisdiction.
Contact
Questions about these Terms? Visit Contact Support page to submit a tracked request.