OneCityES (“we,” “us,” or “our”), operated by OneCityES, provides municipal software and customer portal services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, staff portals, customer portals, and related services (collectively, the “Services”).
Information we collect
Depending on how you use the Services, we may collect:
- Account and identity data — name, work email, phone number, municipality or utility affiliation, and role assignments for staff users.
- Customer portal data — utility account numbers, service addresses, billing contact information, and communication preferences supplied by your city or utility.
- Operational data — work orders, service requests, meter readings, asset records, and field activity entered by authorized users.
- Technical data — IP address, browser type, device identifiers, session logs, and security events needed to operate and protect the platform.
How we use information
We use collected information to:
- Provide, maintain, and improve the Services for participating cities and utilities.
- Authenticate users, deliver one-time login codes, and prevent fraud or abuse.
- Process service requests, billing inquiries, and operational workflows on behalf of your organization.
- Send service-related notices, security alerts, and support communications.
- Comply with legal obligations and enforce our terms.
How information is shared
We do not sell personal information. We may share data with service providers who assist with hosting, email delivery, analytics, and support — under contracts that require appropriate safeguards. We may also disclose information when required by law or to protect the rights, safety, and security of users and the platform.
Customer portal data is shared only with the city or utility that operates your account and with authorized staff who need it to deliver public services.
Data retention and security
We retain information for as long as needed to provide the Services, meet contractual obligations with participating municipalities, and satisfy legal requirements. We apply administrative, technical, and organizational measures — including encryption in transit, access controls, and audit logging — designed to protect information appropriate to a municipal SaaS platform.
Your choices
- Staff users may update profile details through their organization's administrator.
- Customer portal users may update contact information where enabled by their utility.
- You may contact us to request access, correction, or deletion where applicable law provides those rights.
Children's privacy
The Services are intended for use by municipalities, utilities, and their authorized users. They are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.
Contact us
Questions about this Privacy Policy? Visit our Contact Support page to submit a tracked request.